As a customer of our online store, you are very important to us and we want you to continue shopping with us in the future. So …
1. If you feel that the ebook or font that you have purchased is not what you thought it was please contact us (info@readyed.com.au). We’ll either replace it or refund your money.
2. If you have difficulties downloading an electronic product please email us (as above) – we’ll talk you through the problem or email you another copy if we still can’t work it out.
3. Remember, that if you purchase an electronic or digital product (ebook) you need to download it
yourself after the purchase is complete – we don’t send an ebook to you via the mail.
4. Make sure that you view the Sample File of the ebook you are interested in (See “View Sample” on the product information page). However, if you purchase the ebook and you don’t feel that it matches the description on the information page, or is different to the sample file please contact us (as above). We’ll either replace it with a more suitable product or refund your money.
For further information on our refunds policy please view ‘Returns & Refunds FAQs’ in the FAQs section.
PRIVACY POLICY
Our secure system collects some personal information from users such as name, email address, purchase information and city in order to provide our educational products after purchase. Ready-Ed Publications may also use this data to email the customer special offers, new product information and special offers.
Consent to receive marketing emails is required in the checkout process.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.